Person... what is the idea behind the escalation
Person... are you trying to make carreer for yourself?
Michael Sepulv... sorry, i did not receive your email right away...
Person... I can not appreciate that at all Micheal
Person... not at all
Person... are you trying to make carreer for yourself?
Michael Sepulv... sorry, i did not receive your email right away...
Person... I can not appreciate that at all Micheal
Person... not at all
I mean, hello! Raising a ticket is the correct process. It is an incident brought about by a mistake from their side. I did what I know is proper process and now, they get mad?! For *&%$ing pete's sake, review your ITIL processes before you say anything like this!
Total Bullshit!
3 comments:
OA ng taong yan ha. Buti nga may ticket eh.
Ano, umbagan n nten? :P
In fairness natawa ako sa conversation ngayon... but I'm sure it wasn't funny at the time. Tsk tsk tsk minsan talaga may di ineexpect na mga sasabihin sa atin.
I once kinda irritated a P&G person because I thought he was an HP person and you know that sometimes we talk a bit differently and are extra careful with talking to customers... and, well, let's just say pinawisan ako when I realized I was talking to a P&G person. Coz I admit I wasn't the most accomodating I could be... andami lang talaga kasi issues nun and I was practically singlehandedly working on them... and I guess that little fact that of who I was talking to slipped by...
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